Outsourcing of Information Systems Servicing

Outsourcing of information systems servicing may be useful for your company in the following cases:

• You have web developers, programmers, and system design engineers, but you want to improve their performance.
• You need a better result than that provided by your part-time system administrators.

We can outsource the servicing of the following information systems:

• Corporate network
• Server infrastructure
• Microsoft Exchange corporate email service
• Active Directory service
• Telephony
• User workplaces

Here's what you receive as a result of outsourcing of your information systems servicing:

• Fault prevention. We run the fault prevention diagnostics monthly to identify and troubleshoot any issues at early stages.
• First-line support and predictable deadlines. We answer the calls immediately, respond to emails within an hour, and solve the problems within deadlines specified in the contract.
• No surprises. We plan in advance and harmonize with you all actions in the event of emergencies, including extreme ones, such as fire in the server room.
• Timely upgrade of information systems. Hardware and software will last for long, and will not cause any problems.
• Use of best practices both in building and maintenance of information systems.

Besides our own products, we use the following technology as part of the comprehensive information systems servicing:

• Service level agreements (SLA).
• ServiceDesk system to track and analyze user requests.
• Disaster recovery planning.
• ITIL recommendations to organize servicing processes.
• Quality management principles.