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User Technical Support

The technical support service is what links companies' IT and business units. Company's technical support service assists users to cope with arising problems and provides systems administrators, programmers and analysts with information about the needs of the business. As part of the user technical support outsourcing service we ensure the predictable quality of user service and draw up reports that help your company's IT department to define the prospective areas for development of the company's information systems.

There are certain situations when you may decide to outsource the user technical support functions, for example:

  • Your technical support service is comprised of just one specialist, who is irreplaceable in case of vacation or illness.
  • Recruitment and training of new technical support specialists distracts from solving business-critical issues.
  • You have no time to control the operation of the technical support service.

Here's what you will get after ordering the outsourcing of user technical support service from us:

  • Constant presence of the sufficient number of technical specialists at your office with the level of competence required to provide quality support to users.
  • No need to search for, recruit, train and motivate your own technical support staff.
  • Prompt replacement of experts in case of holidays, illness or unforeseen circumstances.
  • Logging of all user technical support requests.
  • Maintenance of the knowledge and best practices base on information systems at the optimal level to provide competent technical support.
  • Reports on user inquiries, their causes, responsive actions taken, and work completion periods.
Please contact us to discuss the service and its applicability to your business.
 
 
 
 
Contact us
+7 495 649-60-96 Moscow, Profsoyuznaya Street 84/32.